Privacy Policy

1. Introduction

Digify Platforms, Inc ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including our mobile apps. Section 8 covers the Digify Connect app.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you contact us or sign up for our services.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
• Technical Data: IP address, browser type, device information, and operating system.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Respond to your inquiries and support requests
• Send you updates about our products and services (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and services, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Digify Connect App

Digify Connect is a private communication app for approved partners in Digify partner programs, such as the PalabraFlow Partner Program. This section explains what the app collects and how it is used, in addition to the sections above.

Who can use it

Accounts are not created in the app. Access is set up when you are approved for a Digify partner program, using the email address you applied with, and ends if your participation ends. The app is intended for adults (18+) using it for business purposes.

Information the app collects

• Account information: your email address and name, an optional title and profile photo, and your partner program status from our partner records.
• Messages and files: the messages you send, the photos and files you share, when messages are sent and read, and your settings (for example muted conversations and archived updates).
• Device information: a push notification token, your device platform (iOS or Android), an identifier generated by the app, and the app version. We use these to deliver notifications and keep you signed in.
• Sign-in information: one-time sign-in codes we email to you (they expire after a few minutes) and your active sessions.
• Usage analytics: anonymous screen-view and interaction events, which are not linked to your name or email address.
• Server logs: IP addresses and request details, kept for security and troubleshooting.

What the app does not collect

The app does not collect your location or contacts, does not record audio, shows no ads, and does not track you across other companies' apps or websites. Face ID, Touch ID and fingerprint unlock are handled entirely by your device: we never receive biometric data. The app only uses your camera and photo library when you choose to take or share a photo.

How we use it

• Deliver messages, files and notifications
• Send you updates about your partnership, such as approvals, commissions and payouts
• Secure your account and prevent misuse
• Provide support and improve the app

Who can see your messages

Your private channel is visible only to you and Digify staff. Partners never see other partners or their conversations. Messages in shared channels are visible to the members of that channel.

Service providers

We do not sell your information. We use service providers to run the app: hosting and file storage (DigitalOcean), push notification delivery (Expo, Apple Push Notification service and Firebase Cloud Messaging), email delivery (SendGrid) and anonymous analytics (PostHog). They process data only on our behalf.

How long we keep it

We keep your account, messages and files while you have access. If your access ends, we keep your history so it is available again if access is restored, until you ask us to delete it. Your push token is removed when you sign out or turn notifications off.

Deleting your data

To delete your Digify Connect account and data, emailinfo@digifyplatforms.comfrom the email address on your account, with the subject "Delete my Digify Connect data". We will delete your account, profile, the messages and files you sent, and your device information within 30 days. We may keep records we are required to keep by law, such as commission and payout records of the partner program.

Security

Data is encrypted in transit. Files are delivered through short-lived, access-checked links, and you can turn on a Face ID, Touch ID or fingerprint lock in the app.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.